Can I order items online?
Where does all this stuff come from?
Do I need an appointment to bring in my items?
No, we don’t make appointments or take reservations. Items are processed as they come into the store. We stop accepting incoming items 30 minutes before closing.
Our Curbside Selling option is available Thursdays and Saturdays at select times.
Will you give me cash or store credit for my items?
When you come to pick-up your order, you will be provided a cash and/or a Trade (store credit) option. The amounts are based off of what we will sell your items for. You can choose to receive a percentage of our price value in cash, or a higher percentage in Trade. There are some items that we will only offer a Trade option for, so even if you request cash, there's a chance you'll still receive a little bit of Trade.
How long will it take for you to evaluate my items?
Well, that depends on how busy we are and how many items you brought in. Our highly-trained buyers work hard to evaluate your items as quickly and accurately as possible. We try to process incoming orders in fewer than 45 minutes. During busy times, it may take longer.
Is there a limit on the amount I can bring in?
Yes…and no! We want to process everyone’s orders in a timely fashion, so the number of items we can process in a given day from any one customer is limited. You are welcome to bring in larger orders, but you will need to sign a Large Order Release Form and leave those items with us. It may take days—or weeks—to process those large orders.
What is a Large Order?
This option is available inside the store and for curbside drop off.
Are there items you won't take?
We only accept items we feel reasonably sure we’ll be able to sell, and there are several reasons why we reject items. Click here for a brief list of commonly unwanted items.
What happens to the items you reject from my order?
If you submitted a Day Order, you can ask for them back when you pick up payment, as long as it's within an hour of your order being completed. If you don’t want them, we will put them in the free bin in front of the store. Rejected items from Large Orders and Drop Offs are recycled as we process the order.
Why don't you answer the phone?
What is the free bin?
Outside of each McKay's location you’ll see a bin of free items. These are items that we rejected from customer orders due to condition or age. Just because we don’t think we can sell them, however, doesn’t mean you don’t want them. Take a minute to dig through them: you just might find a buried treasure!
What is Trade / store credit?
What is McKay's Teacher Trade Program, and how can I get involved?
Once a year, McKay's offers free Trade (store credit) to public school teachers in our immediate region. This credit is intended to help teachers meet the literary and informational needs of their students. Schools that wish to take advantage of this program should contact the store manager at the location nearest them for additional information.
How can I pay for my purchase?
You can pay for your items with Trade, cash, credit card, or checks under $50.00, provided you show us a valid ID. We cannot accept purchase orders at this time, but we are able to save orders for institutions for one week, and provide those institutions with an itemized receipt. That way you can receive payment, and bring it back to us when you return to pick up your items.
What's your return policy?
Are you hiring?
Although our turnover is pretty low, we are always accepting applications. What can we say? McKay's is a great place to work!
Do I have to be in the store in order to make my purchase?
Yes. Due to incredibly high volume, we are unable to sell items over the internet or to ship items to our customers.